Return and Refund Policy

At VVitamins, your health and safety are our top priorities. Due to the nature of our products, all sales are final once items have been shipped and marked as delivered. This policy is in place to uphold the highest standards of health, safety, and quality assurance.

We strictly  do not accept returns or issue refunds for delivered products under any circumstances. However, if an issue arises during the delivery process, we are committed to providing support to address the situation. This policy is strictly enforced to ensure the integrity of our products and the safety of our customers.

We strongly advise customers to carefully review your orders before completing the purchase. If you have any questions or concerns about your order, please contact our customer care team at info@vvitamins.com for assistance.

Damaged or Defective Products

We’re committed to delivering high-quality products, but if your order arrives damaged, we’ve got you covered! Please contact our Customer Support team within 7 days of delivery with your order number and photos of the damaged product and packaging. Once verified, we’ll promptly offer a replacement or refund whatever works best for you. 

Your satisfaction is our priority, and we’re here to ensure your experience with us is  nothing less than exceptional!

Package was Returned

Due to the nature of our products and to ensure the highest standards of safety and quality for our customers, we do not accept product returns unless they are system-generated due to shipping errors and transit damage. 

If you encounter any of these issues,  please contact our Customer Support team within 7 days of delivery. Eligible system-generated returns will be addressed with a replacement or refund based on your preference.

Package Stolen

If your package has been stolen, please file a claim with USPS, as we have limited access to the package once it has been shipped. Click the link to begin the claims process.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.